Frequently Asked Legal Questions
We collect your name, email, phone number, date of birth and government ID number for identity verification. We also log your IP address, device type and login times for security purposes. This data is kept encrypted and is used only to manage your account, process withdrawals and comply with local law.
Yes. Contact support with your account username and request a data export; we will provide a copy of your personal information, transaction history and verification documents within 10 business days. Account deletion depends on local law and your transaction history; contact support to discuss closure options.
We retain your account data, transaction records and identification documents for 5 years after closure for compliance, anti-fraud and dispute-resolution purposes. After that period, personal data is securely deleted unless local law requires longer retention.
Contact support immediately with your account username and transaction ID. We investigate disputes within 5 business days. If the transaction was unauthorized or failed, we reverse it and refund you to your original payment method or account wallet within 2-3 business days.
No, except where required by local law or to process your payment. We do not sell your information. Payment processors (DANA, OVO, GoPay, QRIS networks) receive only the data necessary to complete your transaction; they follow their own privacy policies.
Your account is secured by password and optional two-factor authentication via SMS to your registered phone number. We recommend a strong, unique password and enabling two-factor authentication in Account Settings > Security. Never share your login details; we will never ask for your password via chat or email.
Visit Account Settings > Legal Docs to access our full terms of service, privacy policy and payment agreement. You can also contact support via chat or email to request a copy. These documents outline your rights, our obligations and dispute-resolution procedures.
